- Ensure quality resolution of CM Helpline complaints, ensure that citizen’s problem is actually resolved before closing the complaint – Collector
- Rajyotsav programme to be held on November 2, preparations reviewed and responsibilities assigned to officials
- There should be no negligence in providing the benefits of public welfare schemes to the eligible beneficiaries.
- Complete preparations for paddy procurement on time, instructions given for convenience of farmers and transparent procurement
Collector Shri Janmejay Mahobe held a weekly time-bound meeting to review the resolution of complaints received on the CM Helpline, preparations for the State Festival, the progress of the government’s public welfare schemes, and preparations for the upcoming paddy procurement. He instructed the concerned officials to prioritize resolving the problems of ordinary citizens and ensuring that the benefits of government schemes reach eligible beneficiaries.
Collector Mr. Mahobe, while reviewing the complaints received on the CM Helpline portal, directed the officials to ensure quality resolution of all complaints within the stipulated time frame. He said that the resolution of complaints should not be limited to mere formality, but the applicant’s problem should be actually resolved. Before closing the complaint, it should be ensured that the concerned citizen’s problem has actually been resolved. He instructed the officials to personally talk to the complainant after resolution and inquire about his satisfaction. The Collector said that quality resolution of complaints is most important.
The Collector said that on the occasion of Chhattisgarh State Foundation Day, a one-day district level Rajyotsav programme will be organised on November 2 on the theme of Empowered Women, Youth Flying. While reviewing the preparations for the event, he directed the concerned departments to set up departmental stalls and complete the preparations for cultural programmes on time. He asked to ensure all necessary arrangements including stage, drinking water, seating arrangement, electricity system, transportation and parking. The Collector said that all government buildings should be illuminated at night from November 1 to 3.
Collector Mr. Mahobe reviewed the preparations for the upcoming paddy procurement and gave necessary guidelines to the concerned officials. He directed to ensure the availability of necessary resources including gunny bags, weighing scales, moisture measuring devices at the paddy procurement centers and to make proper arrangements for drinking water, shade and other basic facilities. He said that the paddy procurement process should be systematic, transparent and smooth and farmers should not face any kind of problem. For this, all the concerned departments should complete the necessary preparations in time with mutual coordination.
The Collector reviewed the progress of creating polygons for paddy fields in the PV app with all SDMs, Tehsildars, and Naib Tehsildars. He directed the appointment of as many surveyors as possible in each village. He also directed the dissemination of a farmer-wise list of paddy fields, including mobile numbers, so that farmers can obtain information about fields where digital crop surveys have not been conducted and require PV. He also directed the completion of the remaining digital crop surveys expeditiously.
In the meeting, the Collector reviewed the progress of the Prime Minister Kisan Samman Nidhi Yojana, Prime Minister Housing Scheme, Social Welfare Department’s pension schemes, ration cards, Rice Festival and Mission Amrit. He instructed the concerned officials to ensure effective implementation of the schemes and to provide timely benefits to the eligible beneficiaries. Collector Mr. Mahobe said that the benefits of the government’s public welfare schemes should be extended to as many eligible beneficiaries as possible. For this, departmental officials should regularly review the schemes and ensure that problems arising in implementation are resolved within the time limit.
District Panchayat CEO Mr. Vinay Kumar Poyam, Additional Collector Mrs. Snigdha Tiwari, Additional Collector Mr. Pramod Kumar Gupta, Joint Collector Mr. Sandeep Thakur along with district level officers and employees were present in the meeting.