- From help desks to digital payments, the entire system has become citizen-centric.
- Average waiting time is 15.33 minutes, 64 citizens are served daily
- Under the leadership of Chief Minister Shri Vishnu Dev Sai and the initiative of Finance Minister Shri OP Choudhary, citizens are getting better registration facilities.
Under the leadership of Chief Minister Shri Vishnu Dev Sai and the initiative of Finance Minister Shri OP Choudhary, the Raigarh Registration Office has been developed into a model registration office equipped with modern facilities. Developed under the Seva Sankalp Abhiyan, the registration process in this office has been simplified, transparent, and citizen-centric. The focus of the system is now not on office procedures, but on the convenience and needs of citizens. Property registration is a crucial process for any individual and family. Keeping this in mind, the various stages of the process have been streamlined to save citizens from unnecessary hassle and repeated visits to the office.
- Convenience at every stage from admission to registration
A help desk and reception have been set up to provide citizens with essential information upon entering the office. The preliminary document verification facility allows for identification of deficiencies at an early stage of the process, saving them from hassles and unnecessary time at the final stage. A token-based queue management system has been implemented to streamline crowds and queues. Information regarding stamp duty, registration fees, and required documents is displayed through boards and digital displays. The availability of digital and cashless payments has increased transparency in transactions. An average of 64 citizens are accessing services daily at the Model Registration Office, while an average of 16 documents are being registered daily. The average waiting time for citizens has been recorded at 15.33 minutes. The feedback received so far includes 105 positive citizen responses.
The entire process for citizens at the Model Registration Office is organized into nine steps: entry into the office, guidance from the help desk, document pre-check, token collection, orderly waiting, the prescribed registration process, digital or cashless payment, document and status information, and graceful exit upon completion.
- Special arrangements for senior citizens and disabled persons
Keeping citizens’ convenience in mind, amenities such as air-conditioned waiting rooms, comfortable lounges, charging stations, clean drinking water, and restrooms have been provided. Special assistance has also been provided for senior citizens and the disabled. Citizens can share their experiences and suggestions directly via QR code.
- Work culture is changing along with technology.
To ensure uninterrupted service delivery, the office has developed a dedicated server room and robust IT infrastructure. The Model Registration Office’s system is not limited to modern facilities, but also includes simplified procedures, technological systems, transparency, accountability, and a sensitive approach to citizens.
Developed under the leadership of Chief Minister Shri Vishnu Dev Sai, with a focus on good governance and citizen amenities, and initiated by Finance Minister Shri OP Choudhary, the Raigarh Model Registration Office is exemplifying how technology, streamlined processes, and a sensitive work culture can make government services more accessible, transparent, and convenient for citizens. This system has proven to be an effective initiative to respect citizens’ time and provide them with a better service experience.