- Over 2.31 lakh complaints registered on the CM Helpline so far; more than 2.05 lakh have been resolved
- Approximately 89 percent of complaints resolved; Chief Minister describes initial results as encouraging
- Chief Minister Shri Sai interacted directly with complainants to gather feedback; citizens expressed satisfaction with the resolution of their issues
- Some received long-pending housing installments, others saw the resumption of pensions that had been stalled for nine months, and more than 80 families found relief following the replacement of a transformer
- The Chief Minister commended the officials for resolving complaints with sensitivity and promptness
- Directed an analysis of complaint data to improve public services
- Trust between the government and the public is strengthening through the CM Helpline: Chief Minister Shri Sai
- Instructions issued for the widespread promotion of CM Helpline 1076 across Gram Panchayats, fair-price shops, and Common Service Centers
The timely, sensitive, and effective resolution of citizens’ problems is the primary benchmark of good governance. Launched with this objective, the CM Helpline 1076 has, in a short span of time, emerged as a vital source of trust for the people of the state. Citizens no longer need to make repeated visits to government offices to address issues related to rations, pensions, electricity, housing, drinking water, or other public services. They can now register their complaints via 1076 from the comfort of their homes, with the resolution process subject to regular monitoring.
Chief Minister Shri Sai made these remarks today while conducting a high-level review of the CM Helpline 1076 operations at its office in the CBD building, Naya Raipur.
Chief Minister Shri Vishnu Deo Sai reviewed detailed information regarding the complaints received by the helpline, their resolution status, feedback collected from complainants, and performance metrics broken down by department and district. He reviewed the status of grievance redressal in the districts with all District Collectors via video conferencing.
During the review, the Chief Minister personally spoke with complainants from various districts to ascertain whether their issues had been resolved after being registered on the CM Helpline. In this direct interaction, citizens shared their experiences and expressed satisfaction with the resolution of their grievances.
- 2.31 lakh complaints registered; 88.85 percent resolved
It was reported during the review meeting that a total of 231,850 complaints were registered on the CM Helpline (1076) between June 9 and October 15, 2026. Of these, 205,996 complaints have been resolved, while action is underway on the remaining 25,854. Consequently, 88.85 percent of the total complaints received so far have been addressed. On average, the helpline receives between 1,500 and 2,000 complaints daily.
Describing the initial results of the helpline as encouraging, Chief Minister Mr. Sai stated that the resolution of such a large number of complaints is the outcome of the collective efforts of officials and staff. Good progress has also been made on the directives issued during the previous review. He emphasized the need for continuous improvement of the system, ensuring that grievance redressal is not merely a matter of statistics, but that citizens receive genuine relief and are truly satisfied with the solutions provided.
The Chief Minister stressed that the quality of grievance resolution is of paramount importance. Before closing a complaint, it must be verified that the citizen’s issue has been effectively resolved. Feedback from citizens should serve as the true benchmark for the success of this system.
- A single complaint brought relief to over 80 families; a faulty transformer was replaced.
During the review, Chief Minister Mr. Sai spoke directly with Mr. Daman Sahu, a complainant from the Mainpur area of Gariaband district. Mr. Sahu informed the Chief Minister that the power supply in his village had been disrupted due to a faulty transformer, affecting approximately 80 to 85 families. When the issue could not be resolved locally, he lodged a complaint via the CM Helpline (1076).
Within about a week of the complaint being filed, a new transformer was installed, and the power supply was restored. Mr. Sahu told the Chief Minister that the electricity situation in the village has now returned to normal, bringing significant relief to the residents. He expressed his gratitude to the Chief Minister and the administration for the prompt resolution.
Commending the concerned officials for their swift action, Chief Minister Mr. Sai remarked that issues related to basic amenities—such as electricity and water—directly impact the daily lives of ordinary citizens. Such grievances must be addressed on a priority basis. He added that resolving a complaint with sensitivity can bring relief to the lives of many families.
- Pending installment under the ‘PM Awas Yojana’ (Prime Minister’s Housing Scheme) received within ten days of a CM Helpline complaint.
During an interaction with the Chief Minister, Mr. Virendra Yadav—a resident of the Bagicha development block in Jashpur district—explained that there had been a delay in receiving the second installment for the construction of his house under the ‘Pradhan Mantri Awas Yojana’. The non-receipt of these funds had stalled the construction work.
He registered his grievance through the CM Helpline (1076). Within about ten days of the complaint, the second installment of Rs 55,000 was credited to his bank account. Sharing his joy with the Chief Minister, Mr. Yadav mentioned that with the funds now received, he is able to resume the construction of his home.Chief Minister Shri Sai stated that the Pradhan Mantri Awas Yojana is a significant scheme that fulfills the dreams of poor families to own a permanent home. Eligible beneficiaries must receive their scheme installments on time so that construction work faces no obstacles. He urged officials to exercise special sensitivity when handling such cases.
- Pension Halted for Nine Months; Relief Provided Following a Complaint via 1076
Shri Toran Sahu, a resident of Karhi village in Mungeli district, informed the Chief Minister that his mother had not received her pension for approximately nine months. The family faced considerable hardship due to this delay. Consequently, he lodged a complaint through the CM Helpline (1076).
Upon receiving the complaint, the relevant department investigated the matter and took the necessary action. As a result, his mother’s pension was resumed, and the outstanding arrears were paid. Expressing his satisfaction with the resolution, Shri Sahu conveyed his gratitude to the Chief Minister.
Chief Minister Shri Sai remarked that social security pensions serve as a vital financial lifeline for the elderly, widows, persons with disabilities, and families in need. It is the administration’s responsibility to ensure that eligible beneficiaries do not face any inconvenience in accessing these benefits.
- Even a Minor Issue Can Become a Major Ordeal for an Ordinary Citizen: Chief Minister
Chief Minister Shri Sai emphasized to the officials that while a case might appear routine from the perspective of the administration, it is of great consequence to the individual citizen involved. Delays in tasks such as correcting a ration card, disbursing a pension, ensuring electricity or drinking water supply, releasing housing installments, or resolving minor revenue-related matters can cause prolonged distress for a family.
He noted that the purpose of the CM Helpline is to ensure that the voices of citizens reach the government directly, prompting the relevant departments to take their concerns seriously and provide solutions within a stipulated timeframe. The Chief Minister added that he has received positive feedback regarding the CM Helpline during his interactions with people across various regions of the state. Many citizens have reported that their long-standing issues were resolved after filing complaints via the 1076 helpline.
The Chief Minister stated that the CM Helpline is not merely a system for registering complaints; it is also a means to ensure administrative accountability and improve public services.
- Recognizing good performance and ensuring accountability for negligence
Chief Minister Mr. Sai noted that a large number of officials and employees within the administration work with great dedication and diligence. Thanks to their efforts, government schemes are reaching the grassroots level, and people’s problems are being resolved. Such officials and employees deserve to be encouraged.
He remarked that instances of negligence or a lack of seriousness toward citizens’ concerns can tarnish the image of the entire administration. Therefore, every official and employee must understand that resolving the public’s issues is the government’s top priority. Those who perform well should be encouraged, while accountability must be enforced in cases of unnecessary delays or negligence in resolving complaints.
- Using complaint data as a foundation for improving public services
During the review, Chief Minister Mr. Sai examined various aspects of the helpline, including call reception rates, complaint registration, the resolution process at different levels, the mechanism for obtaining feedback from complainants, and the analysis of complaints by department.
He instructed officials not to view complaints received via the helpline merely as isolated, individual cases. Instead, the data should be analyzed regularly to identify which departments, schemes, services, or areas are the source of recurring complaints. If a large number of complaints of a similar nature arise, the root cause must be identified, and necessary systemic improvements should be implemented.
The Chief Minister emphasized that, in this way, the CM Helpline will serve not only as a tool for resolving individual grievances but also as a vital feedback system to enhance government policies and services. Extending the Reach of the 1076 Helpline to Citizens in Remote Areas, Including Bastar
Chief Minister Mr. Sai reviewed the nature of complaints received—particularly from districts within the Bastar division—and the status of their resolution. He noted that the CM Helpline could prove especially beneficial for citizens living in the state’s remote and forest-covered regions, as it eliminates the need for them to travel to district-level or state-capital offices to address their grievances.
He instructed officials to ensure that information regarding the CM Helpline (1076) reaches even the most remote villages and every individual. He emphasized the need for widespread awareness campaigns—utilizing methods such as wall paintings—at Gram Panchayats, fair-price shops, and Common Service Centers. Furthermore, citizens should be informed at the local level about how they can register their complaints through the helpline.
- Strengthening the System by Addressing Technical and Procedural Gaps
The Chief Minister remarked that the CM Helpline is currently in its nascent stage. Therefore, lessons learned from early experiences should be used to continuously address any technical or procedural shortcomings. The entire workflow—from call response and complaint registration to forwarding issues to the relevant departments, ensuring resolution within a stipulated timeframe, and collecting feedback from the complainant—must be made both simple and effective.
He stressed that the helpline should offer citizens a seamless experience, from the moment a complaint is filed until it is fully resolved. The objective of leveraging technology…The objective is not to complicate administrative processes, but to bring the government closer to the citizens.
- Public trust is our greatest achievement: Chief Minister Shri Sai
Chief Minister Shri Vishnu Deo Sai stated that it is the government’s duty to resolve the problems faced by the people, and the ‘CM Helpline 1076’ is serving as an effective medium to fulfill this responsibility. Our endeavor is to ensure that every citizen in the state feels confident that their concerns will reach the government, that they will be heard, and that their legitimate issues will be resolved in a timely manner.
He emphasized that the stronger the trust between the government and the public, the more effective the system of good governance will be. The CM Helpline is strengthening this bond of trust. Public trust is our greatest achievement, and maintaining it is a collective responsibility for us all.
During the review meeting, Chief Secretary Shri Vikas Sheel, Principal Secretary to the Chief Minister Shri Subodh Kumar Singh, Secretary to the Chief Minister Shri Rahul Bhagat, secretaries of various departments, Special Secretary to the Chief Minister Shri Rajat Bansal, and District Collectors from all districts participated via video conferencing.